Terms & Conditions

Opening Hours and Product Delivery

1. Business days: Monday - Friday
2. Operational hours: 09.00 - 17.00 WIB
3. For the product to be sent the same day, the order and payment needs to be done before 14.00 pm.
4. Shipping will be done using JNE (REG / YES), Go-Send or Krakakoa courier for Jabodetabek area
◦ JNE REG estimation 2 days delivery
◦ JNE YES estimation 1 day delivery
◦ Go-Send - Same day & Instant
◦ Krakakoa courier – Same day & Instant

Product Exchange and Returns

1. Orders cannot be cancelled once they have been confirmed.
2. Changes to orders can be made as long as the product has not been sent. Requests to changes to should be made via our sales hotline at +62 878 2225 2562.
3. Products that arrive damaged are eligible for replacement. Photo evidence of the damaged product must be sent via email to sales@krakakoa.com or via WhatsApp to our sales hotline at +62 878 2225 2562 on the day the product is received to be eligible for replacement.
4. If you receive a wrong product, please send back the product, we will cover the shipping and resend the product.

Payment and Refunds

1. If the order fails / expires, the payment will be refunded within a maximum of 7 working days.
2. Orders cannot be cancelled or refunded once they have been confirmed.
3. For non-virtual account bank transfers, the payment will be verified within 24 hours. If the customer provides proof of payment, the product will be processed immediately.
4. For non-virtual account bank transfers, payment is to be made to the following BCA bank account:
PT Aneka Coklat Kakoa
BCA: 0201312212